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I successfully installed qiskit, yet am unable to load my account in the Jupyter notebook.

Each time I load my account in Jupyter notebook here is the response I get

RequestsApiError: 401 Client Error: Unauthorized for url: https://auth.quantum-computing.ibm.com/api/users/loginWithToken. LOGIN_FAILED, Error code: LOGIN_FAILED.

What causes this?

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3 Answers 3

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This is normally caused by incorrect credentials being used. To fix this you can generate a new API key and update your saved credentials to use this instead.

You can do this by navigating to https://quantum-computing.ibm.com and getting your API key from the My Account section. In a notebook then run IBMQ.save_account('YOUR API KEY', overwrite=True). This will remove any incorrect credentials from your system and then the login should work.

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The above answer did not work for me. This worked for me.

IBMQ.delete_account()

By deleting account, you should not be having any active accounts from IBMQ api. check that by getting active accounts

IBMQ.active_account()

After which generate a new token in your IBMQ experience website, https://quantum-computing.ibm.com/account

And then copy the new token, save that as a variable (I saved it into API_KEY), then save account in IBMQ

IBMQ.save_account(API_KEY, overwrite=True)
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Sign up an IBMid account by your original mail address will fix it.

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