You are right. The statement is wrong. Tensor product is not commutative. In fact,
$$
|\phi\rangle\otimes|\chi\rangle \ne |\chi\rangle\otimes|\phi\rangle
$$
unless $|\phi\rangle = c|\chi\rangle$ for some scalar $c$ and so the order of the factors certainly is relevant.
Moreover, if the first and second systems are associated with different Hilbert spaces then one of the expressions may fail to denote a valid state. For example, if the first system is a qubit and the second system is a qutrit then $|1\rangle\otimes|2\rangle$ is a valid state, but $|2\rangle\otimes|1\rangle$ is not.
I suppose what the author might have in mind is that the order is arbitrary. In other words, when describing two systems $A$ and $B$ we can choose to write the state of $A$ first and the state of $B$ second or we can choose the opposite order. Once we have chosen the order we must stick to it. In particular, changing the order in the middle of calculations or in an expression such as $|\phi\rangle\otimes|\chi\rangle =|\chi\rangle\otimes|\phi\rangle$ is an error.
Mathematically, the arbitrariness of the choice above reflects the fact that $\mathcal{H}_A\otimes\mathcal{H}_B$ is isomorphic to $\mathcal{H}_B\otimes\mathcal{H}_A$ for any two vector spaces $\mathcal{H}_A$ and $\mathcal{H}_B$.
Note that sometimes people use subscripts rather than position to indicate subsystems as in $|\phi_A\chi_B\rangle$. In this case, changing the order is not strictly speaking an error, but even then it can surprise and mislead the reader. In any case, the author is not using subscript labels.
Another way this could be true is if the author was talking about the symmetric tensor product $\odot$ which does have the property that
$$
\phi\odot\chi = \chi\odot\phi
$$
for all $\phi, \chi$ in some vector space $V$. Again, this does not appear to be the case since the author uses standard tensor product symbol $\otimes$, not $\odot$.