# How to deal with job submission error in IBM? [closed]

I keep on getting this error no matter how many circuits I run in the backend 'ibmq_athens'. It says 'Max retries exceeded with URL'. Can someone explain why I am getting this error message.

The main error message is as follows:

IBMQBackendApiError: 'Error submitting job: 'HTTPSConnectionPool(host=\'s3.us-east.cloud-object-storage.appdomain.cloud\', port=443): Max retries exceeded with url: /us-east-quantum-computing-user-jobs-prod/qObject-5ffc48c0c3d09157546c8092.json?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=21ce861c64cc417e9a95f95263ecf8f7%2F20210111%2Fus-east%2Fs3%2Faws4_request&X-Amz-Date=20210111T124657Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=6715779f30e144ac7e6e1f8ae316960473e57b251c6360b02d881fb8e9a47333 (Caused by SSLError(SSLError("bad handshake: SysCallError(60, \'ETIMEDOUT\')")))''

• I don't think this is because the number of circuits you submitted... is it possible to post your code? so maybe someone here can try to recreate your error and fix it for you – KAJ226 Jan 12 at 0:13

This is caused by safebrowse.io blocking the url and sending back a http response (which the client interpreted as a TLS version it didn't understand). Unfortunately safebrowse.io doesn't allow whitelisting a single url, so you'll need to disable it entirely. Here’s a link on how to do it: https://howtoremove.guide/safebrowse-io-virus/#:~:text=What%20is%20Safebrowse.io%3F,compromise%20their%20system%20and%20privacy