So when trying to load my account I get this error:

ibmqfactory._initialize_providers:WARNING:2020-08-16 17:47:17,410: Unable to instantiate provider for {'hub': 'ibm-q', 'group': 'open', 'project': 'main'}: "{'online_date': ['Not a valid datetime.']}"
ibmqfactory.load_account:WARNING:2020-08-16 17:47:17,411: No Hub/Group/Projects could be found for this account. 

I have tried changing the date format on my machine but other than that I'm lost.

  • $\begingroup$ So it works for other versions but fails for 0.20.0? I wasn't the close voter, but I do worry that others will close this question if it looks like it lacks details. $\endgroup$ Aug 17, 2020 at 3:17
  • $\begingroup$ @user1271772 the error does not appear on older versions $\endgroup$ Aug 17, 2020 at 8:48
  • $\begingroup$ If you try to delete the saved credentials and re-save them, do you get this error? You can do this by running IBMQ.delete_account(), and then save them again by running IBMQ.save_account(<token>). Then you can try loading them again. $\endgroup$ Aug 17, 2020 at 13:35

1 Answer 1


This looks like this issue: https://github.com/Qiskit/qiskit-ibmq-provider/issues/677

Can you verify the version of your qiskit elements by doing

import qiskit

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